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Service.X Support – Hotline & support

Dürr is not only a supplier of air pollution control systems, energy recovery systems and coating process equipment, but also a trustworthy service partner that you can rely on at any time, wherever you are located.

Support is available 24 hours a day 7 days a week from our regional technical support offices. Your local office can support you in your language and in your time zone.

As our customer, you also benefit from our global service network. We have a presence all over the world, which means that an international team of service staff can visit your site at short notice. The main advantage is that this will keep your system downtime to a minimum and guarantee highly reliable operation. This is particularly important if there is an emergency and you need help quickly. For this reason, we are not only available on the phone, but can also provide you with immediate/ fast on-site support. The result is a straightforward process for you. Good service does not involve constantly exceeding expectations, but simply fulfilling promises and managing problems in a professional way.

Our support tools contain remote connectivity and secure remote access including equipment monitoring. The hotline team can also use augmented reality tools guiding you to find the best solution. Support contracts can include afterhours access and automatic reporting from our DXQ remote monitoring tool.

Remote maintenance control

The new Dürr remote maintenance router will ensure that you are well-equipped for the future. We pre-configure the router, deliver and install it, and then bring it into operation. Dürr can access the control unit of the air pollution control system via a VPN or GSM.

Remote maintenance offers you the following benefits:

  • Industry 4.0 compatibility for the IoT systems of the future
  • Highly secure firewall and IT system
  • Increased availability as a result of access to all end devices
  • Immediate remote diagnostics to reduce travel costs
  • Status reporting by SMS and/or email
  • Smart Ready functionality for gadgets such as smart tablets (customer view option)

You can contact us worldwide at any time. Find a contact person fitting to your requirements and country here in our service finder.